Sunday, May 10, 2015

How to clear an unable to close ticket ?

We do not know what happen. 

What we know is a ticket is unable to close so we can not do NEW day anymore .  We instruct customer to reboot the system, after that it is still there. 

We login at the night , I open the problem ticket, I was able to add a line, order a item, I change the price to one cent, then I can go ahead to cash out, then it is gone.  

It is a simple way to clear a jammed ticket .

It may works for you.